Before purchasing a used or discounted Kodak scanner, always ask the seller to run a live warranty check on their screen. If they refuse, walk away. A scanner without a verifiable warranty in India is just a very expensive paperweight.

The standard warranty check portal (Method 1) also shows KCare if it was registered. If not, email kcare.india@kodakalaris.com with your serial number.

| Problem | Likely Cause | Solution | | :--- | :--- | :--- | | | Scanner is a grey market import (meant for USA or Europe). | Check your original invoice. If the seller is not a Kodak authorized partner, you have no warranty. | | “Warranty expired” but you just bought it | The scanner was warehoused for 6+ months. Warranty starts from ship date, not sale date. | Provide your GST invoice to Kodak support. They can adjust the start date to the invoice date. This is a common issue in India. | | Portal is slow/timeout | Server routing issues in India (sometimes happens with BSNL or local ISPs). | Use a VPN set to Singapore or use the Smart Touch software method instead. | | Model is too old (pre-2010) | Kodak’s legacy database (Kodak i50/i60 etc.) is offline. | No manufacturer warranty remains. Seek third-party repair in Nehru Place (Delhi) or Lamington Road (Mumbai). | Part 5: The Indian Legal Angle – Consumer Rights Under the Consumer Protection Act, 2019 , if you purchased a Kodak scanner from a registered dealer in India with a valid GST bill, you are entitled to a warranty even if the online check fails due to a clerical error .

In India, feed rollers and separation pads are considered consumables and typically have a 90-day warranty or 50,000 cycles, whichever comes first. Most standard warranties exclude them. Check your specific KCare terms.