Identify which processes are core (keep in-house under the Wintrust brand) and which are context (outsource to Genpact or similar). Community banks often outsource payroll, tax, and general ledger reconciliation.
For banks with $1B to $100B in assets, the decision is no longer if you should adopt a Genpact-style operating model, but how fast . Start with one pain point—maybe Accounts Payable or Loan Ops—and prove the value in 90 days. Once your local branch managers realize automation gives them more time for coffee with clients, not less, you have won. genp wintrust
Use Genpact’s Lean Digital Discovery tools to map every core process (accounts payable, loan servicing, deposit ops). You cannot fix what you cannot see. Identify which processes are core (keep in-house under
Train your Wintrust relationship managers on how to use Genpact-generated dashboards. The output of automation should be insights (e.g., "Client X has a cash flow dip in July"), not just spreadsheets. Start with one pain point—maybe Accounts Payable or